Terms and Conditions

Delivery

All our products are handmade to order, please allow between 15-20 working days for orders to be dispatched. Orders are sent by First Class using Royal Mail. In the event that there is an unexpected delay you will be advised immediately with the expected dispacth time.

Whilst the majority of orders that are sent first class are received the following day, Royal Mail unfortunately cannot guarantee that this will always be the case.

We accept no liability if delivery is delayed due to regional or national postal disruptions. Please ensure that all delivery details are correct as we can not accept liability for delayed delivery in this instance.

Please contact Bella's Crafts in advance if you require your order for a certain date and we will let you know whether that urgent deadline can be met. We do everything possible to accomodate urgent deadlines.

 

Disclaimer 

Bella's Crafts products are not intended as toys, they are decorative items only.  Adult supervision should be in force at all times around young children due to ribbons and small parts.  
 
They are also intended for INDOOR use only.  None of my  handmade items are prepared to withstand the elements. 


Ordering

Please take great care when ordering your items.  Please check you have supplied all of the relevant information and the spellings of any names etc are all correct. 
 
Payment is largely taken through paypal.  However, any customers wishing to pay by cheque are more than welcome - please email me using the contact form for details of this method.  Customers paying by cheque will incur a longer than usual wait due to cheque clearance times. 
 
 
Returns
 
Goods damaged in transit should be returned immediately for a replacement. Goods must be returned in saleable conditions and in their original packaging.
 
As I am only human, I can make mistakes. I will always correct my mistakes and I am willing to refund, replace or exchange items where necessary. Please note that no returns will be accepted where the customer has mispelt names, etc or given me the wrong information.
 
Postal and Packing Charges
 
Prices are based on weight and includes only a minimal charge for packaging.